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How can I clean my Tamrac bag if it gets stained?

For normal dirt: Use a mild soap and mix in one teaspoon per pint of warm water. Use a clean, white cloth dampened with the recommended cleaning agent, using the following removal method: Detergent/blot/water/blot.  Optimum cleaning will be achieved by not over-wetting the cloth and by turning it frequently to keep it clean. Never submerge your bag in water, use any product containing bleach or dry cleaning solutions. After repeated cleanings, you may want to apply a water-repellant spray such as Scotch Guard to ensure continued weatherproofing.  For oil or greasy stains: In addition to the above recommended method, some stains respond well to dry cleaners such as “HOST”, “CAPTURE”, and “K2R”. Carefully follow directions on the label.

Where can I get my Tamrac bag repaired?

For our U.S. customers who need a repair made, please contact our Customer Service Department at (800) 662-0717 and ask for a Return Authorization Number (“R.A.#”). Then send in your bag (freight prepaid, in a clean condition, and with no equipment) with the R.A.# referenced. Turn-around time is approximately 14 working days from the date of receipt. If your bag is under warranty (5 years from date of purchase), it will be fixed at no cost to you unless the damage is other than normal wear and tear. If your bag is not under warranty, we will notify you of the charge prior to making any repairs. Tamrac ships all repairs, both warranty and non-warranty, freight collect.

For our customers outside of the U.S., Tamrac products should be returned to the place of purchase or the Tamrac distributor in that country for warranty coverage.