Home > FAQs

Click on a question below to see the answer.

What is the airlines’ maximum allowable carry-on size?

Generally speaking, at this time, most U.S. airlines’ allowable size for carry-on bags is a maximum size of 22″ x 9″ x 14″. On our site, we have indicated which of our larger products comply with this size restriction with our “Carry-On Compatible” logo. International airlines’ carry-on limits can be more or less restrictive. Please be aware that there is no carry-on size uniformity among the airlines and that the airlines’ own guidelines may frequently change. Since most airlines set their own rules, you should confirm your particular airline’s policy prior to travel.

How can I clean my Tamrac bag if it gets stained?

For normal dirt: Use a mild soap and mix in one teaspoon per pint of warm water. Use a clean, white cloth dampened with the recommended cleaning agent, using the following removal method: Detergent/blot/water/blot.  Optimum cleaning will be achieved by not over-wetting the cloth and by turning it frequently to keep it clean. Never submerge your bag in water, use any product containing bleach or dry cleaning solutions. After repeated cleanings, you may want to apply a water-repellant spray such as Scotch Guard to ensure continued weatherproofing.  For oil or greasy stains: In addition to the above recommended method, some stains respond well to dry cleaners such as “HOST”, “CAPTURE”, and “K2R”. Carefully follow directions on the label.

Are Tamrac bags water-resistant?

Tamrac camera and video bags are constructed with fabrics that have a thick waterproof coating which makes the bag material quite weatherproof.  However, the seams are not sealed and the zippers are not waterproof so extreme exposure to water, such as submersion in part or full, may admit water into the bag interior. So, while not completely waterproof, our bags’ coatings, their Total Coverage Tops, and Rain Flaps combine to offer excellent protection against rain, dust and sand.

Some of our bags include Removable Rain Covers for added protection against rain and the elements.  These bags include: Evolution 6 Photo Sling Backpack (Model 5786), Evolution 8 Photo/Laptop Sling Backpack (Model 5788), Evolution 9 Photo/Laptop Sling Backpack (Model 5789), Super Telephoto Lens Pack (Model 5793), Evolution Speed Roller Backpack (Model 5797), Zuma 4 Photo/iPad Bag (Model 5724), Zuma 7 Photo/iPad Backpack (Model 5727), Zuma 9 Secure Traveler Backpack (Model 5729), Ultra Pro 11 (Model 5611), Ultra Pro 13 (Model 5613), Explorer 100 (Model 5561), Explorer 200 (Model 5562) and Explorer 400 (Model 5564).

For those who desire extra security, we make optional rain covers (sold separately) for our backpacks.  The M.A.S. Raincover Medium (Model MX5352) fits models 767, 777, 3375, 3380, 3385, 5256, 5374, 5375, 5549, 5585, 5586, and 5587.  The M.A.S. Raincover Large (Model MX5354) fits models 777,  787, 5258, 5550, 5588 and 5589.  They offer additional protection for everything except the back of the backpack and harness.  Folded in their pouch, they attach to any of the M.A.S. backpack attachment points.

Where can I get my Tamrac bag repaired?

For our U.S. customers who need a repair made, please contact our Customer Service Department at (800) 662-0717 and ask for a Return Authorization Number (“R.A.#”). Then send in your bag (freight prepaid, in a clean condition, and with no equipment) with the R.A.# referenced. Turn-around time is approximately 14 working days from the date of receipt. If your bag is under warranty (5 years from date of purchase), it will be fixed at no cost to you unless the damage is other than normal wear and tear. If your bag is not under warranty, we will notify you of the charge prior to making any repairs. Tamrac ships all repairs, both warranty and non-warranty, freight collect.

For our customers outside of the U.S., Tamrac products should be returned to the place of purchase or the Tamrac distributor in that country for warranty coverage.